CARTER ORTHOPEDICS' PROCESS FOR PATIENT CARE
New patients, most of whom reside in northwestern Pennsylvania, southwestern New York, and northeastern Ohio, are invited to visit the offices to familiarize themselves with Carter's services and to meet the staff.
At Carter Orthopedics, patients are treated by a team member dedicated to their care and rehabilitation. Staff members make assessments of patients' needs based on the physician's prescription, then discuss it with the patient. The best design is then determined based on the patient's needs, functional level, and goals. The prosthesis is delivered in the most cost-effective manner possible without sacrificing quality or service.
Initial evaluation and follow-up appointments are provided at no charge. A new patient is contacted within 24 hours of the initial order, and generally fitted with a preparatory prosthesis within a week. Private consultation and fitting rooms are maintained, along with a demonstration area for patient acclimation, since patient education is a definite priority.
Carter Orthopedics administrative staff is well-trained and knowledgeable. They handle patient scheduling, record-keeping, and billing for all types of insurance.
AWARD AND COMMENDATIONS
1910 West 26th Street
Erie, PA 16508-1148
823 West Spring Street
Titusville, PA 16354-1324
3880 East State Street
Hermitage, PA 16148-3445
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